Terms and Conditions

Full payment + booking form required to confirm all services (121s, classes, events).
Payment = acceptance of these Terms & Conditions.
Some events may require a non-refundable deposit. If full payment is not received by the closing date, you forfeit your spot.

If you need to reschedule, please give at least 48 hours' notice.
If you cancel with less than 48 hours' notice, the session may be lost and not refundable.
Refunds may be given in exceptional circumstances, at the discretion of Penthwell Dog Training.
All refunds will be subject to a £5 administration fee.

No refunds will be given once your place is booked.
Your space cannot be transferred to a different date or session.
However, you may sell your place to someone else, with prior permission from Penthwell Dog Training.
(We must approve the new participant before the transfer is confirmed.)
If a class/121 is cancelled by Penthwell Dog Training, the session will be rescheduled. If not possible, a full refund will be given.
No refunds for client choice not to attend (e.g. holidays).
No refund/reschedule for cancellations due to Acts of God (e.g. storms, extreme heat).
If Penthwell cancels due to unsafe ground, a new date will be offered. If this cannot be attended, a full refund will be given.

On-lead policy unless instructed otherwise by the trainer.
Notify Penthwell of severe behavioural issues before booking.
Keep dogs distanced from each other unless told otherwise.
All dogs must be:
- Fully vaccinated or titre tested.
- Regularly flea/worm treated.
- Healthy – no illness that could spread to other animals or people.
Dogs who urinate on equipment will incur:
- A cleaning charge of £5 per incident.
- Time to clean will reduce your session time.
- Repeat offenders may face additional charges.

Handlers & Spectators

You must provide emergency contact details when booking any of our services.
If we don’t have this information, unfortunately, you won’t be allowed to attend, and any payment made will not be refunded.
If there’s an emergency and we can’t reach you or your listed contact, we’ll take appropriate action to make sure you and your dog stay safe and well.

During training sessions, we may take photos or videos of you and your dog.
These may be used for marketing, promotional material, or training demonstrations, including on our website and social media.
If you do not want to be included in any photos or videos, please let us know by emailing:
penthwelldogs@outlook.com
By attending our sessions, you give permission for images to be used unless you’ve opted out.

To take part in a trial, you must:
Be a current NNA member.
Have passed the Official Recognition Test (ORT) for the level you're entering.
(Unless you're entering as "Not for Competition," in which case eligibility rules are more flexible.)
Before entering, make sure the trial venue is suitable for your dog and your own needs.
No refunds will be given if you decide on the day that the venue isn’t suitable.
Your dog must be:
Fit and healthy on the day of the trial.
Kept on a lead at all times unless told otherwise.
The Judge or Trial Official can:
Stop your dog from taking part if they think it’s not safe or your dog is too stressed.
Refuse entry if your dog could be a risk to others.
Remove anyone being rude, aggressive, or abusive.
If the trial includes an on-lead section and you refuse to keep your dog on a lead, you won’t be allowed to complete that section.
If you can’t attend, you may transfer your entry to someone else if they meet the eligibility requirements and you get permission from the Trial Official.
Refunds are only given if the event is officially cancelled.

Privacy Policy Summary

Used for:

Who Sees Your Data

Data stored for 7 years, then deleted.
You may request return of any questionnaires.
You can opt out of marketing and photos/videos by emailing: penthwelldogs@outlook.com.

Sanitise hands before/after sessions.
Notify Penthwell and complete LFT if feeling unwell.
If LFT positive/inconclusive: contact Janka (07896 613 647) or email – no admin fee for Covid-related reschedules.